The Position:
Summit Search Group has been retained by Multi-Material Stewardship Manitoba on the recruitment of their newest Specialist, Collection Field Services. Multi-Material Stewardship Manitoba (MMSM) is a not-for-profit, industry-funded organization responsible for supporting and funding residential recycling programs for packaging and printed paper across Manitoba. Acting on behalf of manufacturers, retailers, and other organizations that supply these materials, MMSM is committed to reducing environmental impact through effective recycling strategies. The organization provides strategic oversight, operational coordination, and ongoing education to ensure a sustainable recycling system for Manitobans. With a strong focus on collaboration, compliance, and innovation, MMSM plays a vital role in improving recycling outcomes and supporting communities across the province in their sustainability goals.
Reporting to Manager, Collection Field Services, the Collection Field Services Specialist is responsible for overseeing collection operations, including community-led (Opt-In) and MMSM-led (Opt-Out) service contracts. This position works directly with the collection service providers and other stakeholders to ensure the operational policies and practices established by Multi-Material Stewardship Manitoba (MMSM) are clearly communicated, understood, and followed in practice resulting in greater overall efficiency and effectiveness in operations.
This position will lead the implementation of collection projects in designated regions of the province for all types of residential recycling collection services and will provide oversight of the operational activities provided by collection service providers in those areas. The Collection Field Services Specialist is the primary point of contact for collectors and contractors and is responsible for defining strategic priorities, maintaining compliance and material quality, and optimizing value-generating relationships while administering remediation and intervention as required with collection service providers.
Program Design and Development Support:
- Join at a critical time as we design, build, and launch key systems to support the transition to a program that is fully operated and financed by industry.
- Collaborate with team members and partners to shape service standards, collection approaches, and communication strategies for both program development and rollout.
- Contribute to the creation of clear, consistent practices that will guide how residential recycling services are delivered across Manitoba.
Collection Oversight:
- Be the primary contact for collection service providers and actively manage all aspects of collection systems in a defined region of the province, including managing the onboarding of new collectors, changes to collection models, and contract service agreements, including terminations as needed.
- Manage and build relationships directly with collection service providers and oversee all aspects of program operations, including in-field training, site visits and managing escalations as necessary; overseeing collection service providers to ensure operational and Program Plan targets are met.
- Leverage relationships to teach, train, troubleshoot, problem solve, collaborate, implement, learn, and resolve key operational and program plan issues and objectives.
Development and Maintenance of Tools, Standards, and Best Practices:
- Participate in the development and roll-out of vendor standards, scorecards and protocols to define operating standards, document templates and design, management of appropriate document tracking, filing and updating for use by the collection service providers and oversee their implementation.
- Collaborate with other team members to gather information, conduct research and analysis, test ideas and conclusions, and develop plans and strategies necessary to achieve the objectives of the program.
- Develop and refine policies and procedures on issues of shared concern with local governments with MMSM-managed services and ensure consistent application by all parties (e.g. collection schedule changes, additions/removals of new households, customer service forwarding etc.)
Program Operations and Strategic Development:
- Develop operating procedures and project templates purposed to standardize operations and to increasing efficiencies across the provincial network.
- Work closely with the Manager, Collection Field Services prior to initiating or executing changes that impact the collection and post-collection network and related commercial arrangements to ensure that the terms and conditions for change in the collector agreements are followed.
Interpersonal/Communications:
- Coordinate with the MMSM team and Circular Materials as required on implementation of collection service provider changes, modifications to vendor standards and P&E campaigns.
- Work closely with the Collection team members to develop plans and processes for effective field and contractor onsite.
- Develop and ensure necessary information and resources are used consistently to facilitate collection site communication, training, and other support.
Qualifications:
- Post-secondary education related to environmental studies, sustainability, supply chain, operations, related disciplines.
- 5 years in an operations environment, preferably with supply chain experience in a business or a private sector/municipal sector waste management environment
- Ability to conduct detailed analysis and provide summaries and recommendations.
- Strong negotiation and conflict resolution skills.
For more information, or to submit your resume, please reach out to Jessica Willis, Partner and Senior Recruitment Consultant at Summit Search Group, Jessica.Willis@summitsearchgroup.com
Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.
