The Position:
Summit Search Group has been retained by our local client on the recruitment of their next Service Manager. The Service Manager plays a critical leadership role by overseeing the daily operations of the service department. This individual is responsible for ensuring the department delivers exceptional customer service while meeting or exceeding financial and operational goals.
Acting as the bridge between customers, service advisors, and dealership management, the Service Manager ensures a seamless service experience that fosters customer loyalty and trust. This role demands a proactive leader who can manage a dynamic team, adapt to evolving industry trends, and maintain compliance with dealership and manufacturer standards. A successful Service Manager combines technical knowledge with business acumen, providing strategic direction to the department and cultivating a positive work environment that drives both employee satisfaction and departmental efficiency.
Key Responsibilities:
- Customer Service Excellence: Ensure a superior customer experience by addressing concerns promptly, implementing feedback-driven improvements, and fostering trust and loyalty.
- Operational Oversight: Manage day-to-day service operations, including workflow, scheduling, and resource allocation, to ensure efficient, high-quality service delivery.
- Team Leadership: Recruit, train, mentor, and evaluate service department staff while promoting a positive, collaborative, and goal-oriented work environment.
- Financial Management: Prepare and oversee the service department’s budget, track key performance metrics, and drive profitability through effective cost control and revenue opportunities.
- Quality Assurance: Maintain adherence to manufacturer guidelines, warranty policies, and dealership standards, ensuring all work meets safety and quality benchmarks.
- Compliance and Safety: Ensure compliance with workplace safety regulations and industry standards while maintaining a clean and organized service environment.
Qualifications:
- Post-Secondary Education in automotive technology or a related field.
- 5+ year’s experience in automotive service operations.
- Excellent organizational, analytical and problem solving skills.
- Strong leadership and team-building abilities.
For more information, or to submit your resume, please reach out to Matt Erhard at Summit Search Group, [email protected]
Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.
