Senior Service and Sales Specialist
Summit Search Group has partnered with an established, privately held industrial distributor who services the construction, agriculture, automotive, trucking, and manufacturing industries, and is seeking a Senior Service and Sales Specialist in Leduc, Alberta.
Our client’s organization is growing and we’re seeking a highly organized, customer-focused professional to join the team. You will be the trusted contact for your accounts, ensure orders run smoothly and identifying opportunities to add value.
If you take pride in accuracy, solving problems, helping customers, building strong relationships and excel at supporting sales activities, we want to hear from you!
About the Organization:
As the successful candidate, you would be joining a team who take pride in meaningful work who challenge themselves to operate at a higher level with a team who treats people with respect and communicates openly.
They move and adapt quickly but remain laser focused on delivering results.
Most importantly, they operate as one team, collaborating across departments, supporting each other and taking ownership.
If you appreciate accountability, continuous learning and joining a team that wins together, you’ll feel at home.
What You’ll Do:
- Timely response to customers inquiries, consultative customer service and apply strong judgement to provide solutions
- Take full ownership for each order from entering to delivery
- Accurately documenting and prioritizing all open tasks, including quotes, technical support requests, tank monitoring alerts, and equipment needs
- Support the Operations Manager to help plan delivery timing and routes, understanding truck capacity and assisting building routes that are efficient while maintaining a high level of service
- Partner with the Distribution Center to coordinate interbranch transfers, ensuring back-ordered items are sourced, tracked, and delivered efficiently
- Consistent follow up with accounts, maintain strong relationships and ensure customers are supported
- Execute on structured activity targets and CRM practices to re-engage customers and recognize opportunities
- Anticipate needs by recommending products, creating value, and supporting sales, operations and service
What You Bring:
- 3+ years experience in customer service, inside sales in the industrial sector, heavy equipment, chemicals, commercial fleet, agriculture, or similar Business to Business environment is desired
- Post-secondary education in a related background such as Chemistry or Mechanical Engineering an asset
- Strong verbal and written communication skills, including effective listening skills, inquisitive nature to ask smart questions and ability to communicate confidently, accurately and effectively over the phone, through email and other business correspondence
- Exceptional attention to detail, accuracy, and maintaining a standard of excellence
- Positive, team-oriented attitude and a commitment to delivering excellent service
- Ability to retain detailed information, troubleshoot and solve problems
- Structured, process-driven and ability to work independently in addition to a collaboratively
- Advanced Microsoft Office and CRM software skills
- Excellent organizational skills with the ability to prioritize and manage own workload
- Ability to work under pressure and deliver on deadlines
- Be a team player who is willing to adapt to the changing priorities of the business
Remuneration:
This is a full-time permanent on-site position based in Leduc, Alberta, Monday to Friday 8:00 am – 5:00 pm.
The opportunity offers a salary commensurate upon experience with health and dental benefits, RRSP matching, and the chance to join an organization that values teamwork and collaboration and is expanding quickly. For a confidential discussion about this opportunity, please reach out to Mariah Beahen at mariah.beahen@summitsearchgroup.com.
Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.
