Head of Human Resources – Canada

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About Our Client:

Our client is a fast-growing provider of life insurance products.

Position Scope:

The role of Head of Human Resources is key to support the organization’s growth ambitions in the Canadian market and ensure that they continue to grow and adapt. Acting as a true business partner, this role will span all areas of HR, initially focusing on maturing key areas like Recruitment, Payroll, Policy creation and Business Support administration. This will demand proven expertise in establishing efficient and effective HR practices, developing and improving processes and supporting the wider business operation with all employee relations matters as required.

The successful individual will be an extremely driven, pragmatic and dynamic HR professional who has a desire to demonstrate visible results by delivering an efficient, credible and professional HR function.

You must be able to work in a fast-paced entrepreneurial environment that thrives on high standards and is results orientated. You excel in building key stakeholder relations, acting as a business partner to Leadership and Senior Managers.

Responsibilities:

Manage the end-to-end core HR, recruitment and payroll functions.
Drive recruitment campaigns and refine recruitment processes, including managing agency relationships.
Drive the generation of employer branding content and support the building of an aligned EVP to attract more than the required amount of appropriately qualified and licensed Sales Agents and Managers to support the organization’s growth ambitions. Expanded to other job families once established and delivering results.
Ensure a close and positive partnership with the Risk & Compliance and Legal Teams to support the expedient and effective onboarding of Sales Agents.
Responsibility for ensuring all HR policies and procedures are developed (where needed), adhered to and updated where necessary; including but not limited to joiners, leavers, promotions, benefit administration, salary reviews, disciplinary and grievance procedures.
Managing all employee relations issues as required using experience and local employment law knowledge – effective support and coaching of business leaders to ensure continuous improvement and impact of performance management.
Support the retention of Sales Agents and Managers with data-based, pragmatic and effective approaches that support a stable employee base of high performers.
Develop the Human Resources team to provide excellent service to our internal customers.
Help to identify future capability needs to meet the growth plans of the business.
Develop over time an appropriate, impactful and robust talent management system to attract, retain, develop, and engage an unfair share of talent for the organization.
Develop, implement and maintain HR and payroll systems, tools and reporting capabilities.
Support the Group HR Operations Program Lead with the development and delivery of various group-wide initiatives and programs of work including the implementation of various HR technology platform and solutions as the business develops.

Education and Experience:

Bachelor’s degree or relevant combination of education and experience.
At least 8-10 years of relevant HR experience.
Experience working in a Financial Services/Insurance environment is desirable.
Experience working in or with a call centre environment will be highly valued.
Knowledge of Federal and Provincial employment law and proven experience of applying updated legislation required.
Direct management of payroll and recruitment highly valued.
Excellent organizational and time management skills with excellent attention to detail and accuracy.
Strong prioritization skills and ability to oversee multiple processes, projects at any one time, taking accountability of end-to-end processes.

Personal and Leadership Attributes:

Consistently demonstrate and role-model company values.
Ability to influence leaders and individuals at all levels.
Highly resilient and enjoys working in a fast-paced environment.
Persuasive, calm and friendly manner.
Excellent oral, written and interpersonal communication skills.
Comfortable working across defined and matrixed local and international organisational structures.
Low ego and actively seeks feedback, demonstrating a growth mindset and desire to learn.
Highly credible, professional and personable, working with absolute discretion at all times.
Confident and assured with senior stakeholders, ability to challenge and be respected for your position on key decisions, demonstrating an understanding of the commercial and risk management imperatives.
Takes accountability and is energised when having to adapt to fast-changing business priorities and needs.
Confidently walks the line between advisor and business partner, balancing the needs of the business, the leader and the employee.
Highly collaborative and able to work in situations.

Application Instructions: To apply, please send a resume to Allison Dwyer at allison.dwyer@summitsearchgroup.com

Summit Search Group is a fair and equitable search firm. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.