Warranty Administrator
Halifax, NS
Time to take your exceptional customer service skills into an exciting organization!
On behalf of our client, we are looking for a Warranty Administrator in Halifax, Nova Scotia. The Warranty Administrator is responsible for communication and managing the warranty process with customers. They have excellent customer service and administrative skills, along with strong teamwork skills to collaborate with technical teams regarding warranty services.
Key Responsibilities:
- Manage communication channels, such as phone calls and emails, and respond to client inquiries. Keep a record of communication.
- Review warranty claim and expectations with homeowners.
- Ensure timely and accurate communication with homeowners throughout the warranty process.
- Greet walk ins to the office and answer calls.
- Ensure all warranty claims are accurate, verify eligibility, properly documented and filed in database and shared network drive.
- Manage Certificates of Possession (COP) process.
- Distribution of the New Home Warranty documentation to the homeowner.
- Triage and correspond with the homeowners / builders regarding the conciliations, inspections & defect reports.
- Perform administrative duties such as processing mail, cheques, and faxes for the office, tracking claim expense, and bookkeeping support.
- All required support in the office, including backup for the Member Services and Continuing Education Manager when on vacation.
- Coordinate office maintenance and repairs.
The Ideal Candidate Brings:
- A degree or diploma in business or office administration is preferred.
- 5 or more years of experience in a call centre or office administration role.
- Previous experience in the construction industry and knowledge of residential home construction is preferred.
- Proficient in Microsoft Office and CRM databases.
- Excellent communication, customer service, and teamwork skills.
- Strong organizational, problem-solving, and multi-tasking abilities.
Application Instructions:
For additional details, please contact Cynthia McCutcheon at Summit Search Group directly: cynthia@summitsearchgroup.com or call 902 405 3607
Please note that only those candidates who fulfill the requirements will receive a response.
Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
Cynthia McCutcheon
Job ID
City
- Halifax, NS
Remuneration
Depends on Experience
Cynthia McCutcheon
Job ID
City
- Halifax, NS
Remuneration
Depends on Experience 