Our client is a growing and well‑established organization with ambitious expansion plans. They are seeking a full‑time Service Manager to join their team and play a key role in driving operational excellence, customer satisfaction, and team performance. This position is based on-site in Burlington, Ontario.
This is a hands‑on management role focused on operational execution, people leadership, and service delivery excellence. This is a leadership opportunity for someone who wants to grow with the organization and be rewarded for their success.
Some of your key responsibilities in this role will include:
- Learning and growing as an integral part of a team that values both its people and its customers.
- Collaborating with local leadership to plan, budget, and deliver against P&L targets.
- Ensuring staffing plans are forecasted, updated, and executed to maximize customer service levels and meet service commitments.
- Measuring, monitoring, and driving achievement of key operational metrics, including providing regular reporting and analysis.
- Leading and supporting a mindset that drives customer satisfaction and long‑term business growth.
- Coaching, developing, and managing a team of technical professionals to maximize performance, engagement, and achievement of objectives.
- Driving excellence through third‑party partners by identifying, selecting, and negotiating agreements with partners aligned to company strategy and goals.
- Managing third‑party relationships to ensure vendors meet defined performance metrics and service standards.
- Performing regular reviews of cost, quality, safety, and productivity metrics, and executing improvement plans through goal setting, observation, coaching, and performance reviews.
- Partnering with cross‑functional stakeholders including Quality, Project Management, Training, HR, and Regulatory to continuously improve team and operational performance.
Qualifications:
- Minimum of 5 years of experience in the HVAC industry with strong technical knowledge of HVAC equipment.
- Gas Fitter license is considered an asset.
- 3–5 years of proven operational leadership experience delivering against formalized objectives.
- Demonstrated ability to develop, coach, and lead technical professionals to achieve their full potential.
- Proven success in attracting, retaining, and developing top talent.
- Strong competitive awareness with the ability to coach teams accordingly.
- Experience introducing new initiatives to drive ongoing growth.
- Ability to align corporate goals with individual performance objectives.
- High level of self‑awareness and emotional intelligence.
- Strong verbal and written communication skills.
Application Instructions:
While we appreciate all inquiries, only qualified candidates will be contacted.
Please send a resume to Melissa Krakana at melissa.krakana@summitsearchgroup.com
Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
Melissa Krakana
Job ID
City
- Burlington, ON
Remuneration
$90k - $100k base salary
Melissa Krakana
Job ID
City
- Burlington, ON
Remuneration
$90k - $100k base salary 