Director of Operations

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About Our Client: Our client is a boutique law firm.

Position Scope:

Reporting to the Managing Partner, the Director of Operations plays an integral role in the management, growth and success of the firm. The Director will lead a team of legal, marketing and administrative professionals in maintaining excellent client service and achieving high performance and success.

Responsibilities:

Financial Management

Development and oversight of the operating and capital budget
Ongoing analysis of financial results (actual) to budget, including billing realization trends
Ongoing analysis of new business revenue to identify trends and opportunities
Preparation of monthly internal cash management/productivity reports
Inter-company billing
Owns payroll
Liaise with external accountants, bank, etc.
Supports year-end financial process
Oversees collections

Human Resources

Responsibility for management and coaching of team members
Evolution and delivery of firm’s talent strategy including the effective acquisition, onboarding, management and exit of team members
Responsibility for performance management process including goal setting, mid-year reviews, and annual appraisal process
Management of compensation program including salary reviews and total reward programme
Leads recruitment of law students for summer and articling positions
Track and analyse KPI metrics for timekeepers

Strategic Business Partner

Working with the Managing Partner, identify new growth opportunities, revenue optimization, and cost containment
Develop, deliver and execute the firm’s strategic plan and all associated initiatives.
Investigate and report on factors impacting business performance and provide recommendations for improvement.

Oversight of technology and technology providers
Vendor management – oversee contracts, performance and service delivery
Leads systems implementations and upgrades
Cybersecurity and risk – oversee protocols and team’s compliance
Oversees training

Operations Management

Plan, co-ordinate and attend monthly management meetings
Leads quarterly team meetings
Develop, document and maintain standard operating procedures
Manage office space and physical infrastructure
Identifying, planning and executing initiatives and projects that advance the goals of the firm
Management of relationships with external vendors and consultants

Required Skills and Knowledge:

Superb people skills
Excellent communication (written and verbal) skills
A high degree of professional judgment, analytical ability, organizational ability and initiative
Strong technical skills with proficiency in MS Office Suite
Experience with PC Law is considered an asset.

Education & Experience:

Post-secondary Education – BCom or BBA
Project leadership experience
Financial experience to forecast and to monitor effectively the firm’s operational, capital and salary expenses
Proven and progressive experience in management of small team in a professional services environment

Application Instructions: To apply, please send a resume to Amanda Graham at amanda.graham@summitsearchgroup.com

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.