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About Our Client: Our client is a highly reputable organization in the insurance industry.
Position Scope:
Our client is looking for someone who loves working with technology, learning new things, and helping people to join their examinations administration team.
Responsibilities
- Coordinate ongoing administration of virtually and in-person proctored examinations
- Provide support to students on all exam administration activities, e.g., scheduling exams, basic technical troubleshooting, investigating issues/breaches, dealing with complaints
- Translate documents and communications from and to both official languages.
- Coordinate with exam centres, proctors, markers, and all related functions
- Work with third party exam software provider to troubleshoot common technical issues
- Communicate exam processes and changes to internal stakeholders, e.g., Member Services, local chapters, IT, and external regulatory partners
- Follow policies and procedures and escalate issues appropriately
- Maintain up to date tracking sheets and other documents as necessary
- Prepare, process and follow up on various exam related reports and invoices for internal and external stakeholders
- Assist in maintaining the department’s computer shared drive and email accounts
- Cross train on Examinations Program Coordinator roles
- Provide back-up of responsibilities for Examinations Team
- Provide administrative support to the Registrar’s office
- Adhere to confidentiality requirements by following exam security protocols and ensuring candidate privacy and exam information security
- Other duties as necessary
Required Skills and Knowledge:
- Experience with various software and SaaS applications
- Proficiency in Microsoft Office, Excel and a variety of web applications
- Strong attention to detail
- Problem-solving abilities
- Ability to plan, organize and manage time
- Excellent communication skills – verbal and written
- Customer focused; comfortable addressing inquiries and issues
- Able to network and maintain relationships
- Willingness to learn new software, processes and tasks as necessary
- Willingness and ability to adapt to change
Specialization in at least one of the following areas is considered a strong asset:
- Examination proctoring or other exam administration
- Basic computer-based troubleshooting for clients/customers
- Development of policies, process documents, office systems, etc.
Education and Experience:
- French language advanced proficiency – mandatory
- Post-secondary degree or diploma
- Minimum one year experience working in a help desk role or similar
- Experience with Microsoft Office and a variety of software and SaaS applications
Application Instructions:
To apply, please send a resume to Melanie McQueen at [email protected]
Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
Melanie McQueen
City
- Toronto, ON
Industry
Position
Melanie McQueen
City
- Toronto, ON