Service Manager
This role is responsible for the leadership and performance of both field and shop service operations, overseeing service teams across Canada with exposure to the U.S. and global markets. The successful candidate will bring a strong mechanical and process-oriented leadership background, with the ability to drive operational efficiency, implement best practices, and support client requirements.
The Service Manager will provide both strategic and hands-on leadership across all service activities. This individual will possess a strong mechanical and process equipment background, with the ability to guide teams, optimize systems, and serve as a senior technical resource when required. While this is a leadership role, the successful candidate will also be someone who is comfortable stepping in operationally and getting directly involved when the situation calls for it.
The role also includes periodic U.S. and international travel, along with direct engagement with key clients.
Key Responsibilities
Leadership & Strategy
- Establish and implement service standards, best practices, and operating procedures
- Drive continuous improvement across service operations, systems, and workflows
- Foster a collaborative, accountable, and high-performance team culture
- Act as a senior technical authority and mentor to service personnel
Operations & Execution
- Oversee and coordinate field and shop service activities across multiple regions
- Optimize scheduling, resource allocation, and service response efficiency
- Partner with internal teams to ensure effective inventory, tools, and logistics support
- Monitor service quality and ensure consistent execution standards
Client & Business Engagement
- Build and maintain strong relationships with key clients, including periodic site visits
- Act as an intermediary on complex or large-scale projects
- Support business growth through service excellence and customer satisfaction
Performance & Continuous Improvement
- Track and improve key operational metrics (e.g., turnaround time, service quality, customer satisfaction)
- Identify and implement process improvements and new technologies
- Contribute to budgeting, forecasting, and overall service profitability
Qualifications
- Engineering degree, CET, or equivalent technical background in asset
- 7–10+ years of progressive experience in mechanical service environments
- Proven leadership experience managing field and/or shop-based technical teams
- Strong knowledge of process equipment, mechanical systems, or similar industrial machinery
- Highly organized with strong communication and interpersonal skills
- Ability to travel, including occasional international travel
Ideal Candidate Profile
- Mechanically strong, with prior hands-on field or shop experience earlier in their career
- A confident and approachable leader who promotes teamwork, accountability, and collaboration
- Comfortable operating at both a strategic and tactical level
- Willing to lead from the front and not afraid to roll up their sleeves to support the team when required
- Professionally polished, with the ability to engage effectively with senior stakeholders and clients
Remuneration for this position will consist of a base salary between $125-150K commensurate upon experience in addition to a full benefit program and company related expenses.
For a confidential discussion about this opportunity, please reach out to Bruce Proctor at bruce@summitsearchgroup.com.
Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.
