Corporate Products and Service Manager

Join a Market Leader in Heavy Equipment Manufacturing!

Are you a results-driven leader with a passion for industrial service excellence? Do you thrive in a fast-paced environment where innovation and customer satisfaction drive success? Our client, a powerhouse in the heavy equipment manufacturing industry, is seeking a Corporate Products and Service Manager to take their after-sales support operations to the next level.

Corporate Products and Service Manager

Join a Market Leader in Heavy Equipment Manufacturing!

Are you a results-driven leader with a passion for industrial service excellence? Do you thrive in a fast-paced environment where innovation and customer satisfaction drive success? Our client, a powerhouse in the heavy equipment manufacturing industry, is seeking a Corporate Products and Service Manager to take their after-sales support operations to the next level.

This is your chance to join a high-performing team with a strong market presence in Canada and the U.S. Reporting directly to the Vice President, you’ll lead and enhance service operations across multiple corporate stores, ensuring top-tier customer support and profitability.

What You’ll Do:

Drive Growth & Profitability

• Set and achieve ambitious revenue and gross profit targets for parts and service.
• Optimize parts sales, service work, and warranty repairs for maximum efficiency.

Lead & Build High-Performing Teams

• Hire, mentor, and manage experienced branch managers, supervisors, service technicians, and parts sales professionals.
• Foster a culture of excellence and continuous improvement.

Streamline Operations & Enhance Customer Experience

• Implement and manage service estimates and quotes using the latest ERP systems.
• Oversee warranty programs and ensure seamless claim administration.
• Coordinate workloads to align with financial and budgetary objectives.

Innovate & Optimize Processes

• Identify and implement cutting-edge technology solutions to improve efficiency.
• Collaborate with cross-functional teams (Operations, Engineering, Sales) to drive continuous improvement.
• Build strong relationships with vendors and subcontractors to ensure supply chain efficiency.

What You Bring to the Table:

✔ Proven Industry Leadership

• 10+ years in industrial parts and service.
• 4+ years in a management role with P&L responsibility.

✔ Technical & Business Expertise

• Experience in heavy equipment, trucking, or trailer operations is a major plus!
• Strong financial and data analysis skills to drive strategic decision-making.
• A background in marketing and sales strategy for industrial services.

✔ A Strategic & Customer-Centric Mindset

• Ability to lead and implement innovative business ideas.
• Strong organizational, planning, and delegation skills.
• Passion for delivering top-tier customer service while optimizing operations.

✔ Education & Certification

• Diploma or Degree in Business, Operations, or a related field.
• Journeyman Heavy Equipment Technician, Heavy Duty Mechanic, or Parts Technician certification is an asset.
• Valid passport with the ability to travel to the U.S. as required.

If you’re ready to make a real impact in a dynamic, industry-leading organization, apply today!

Remuneration consists of a salary of $140-160K, performance bonus program in addition to company benefit program