Personal Lines Manager

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Personal Lines Property & Casualty Underwriting Manager
Summit Search Group has proudly partnered with Portage Mutual Insurance (PMI) on the search for a skilled and
experienced individual to join their team as a Personal Lines Property & Casualty Underwriting Manager. PMI is a trusted
national property and casualty mutual insurance company proudly serving the interests of their policyholders by offering
competitive home, auto, commercial and farm insurance products. This role offers an exciting opportunity to be apart of a
team of exceptional colleagues and contribute to their success in the industry.

Role Overview:
The Personal Lines Property & Casualty Underwriting Manager is responsible for detailed underwriting, risk analysis and
accurate premium calculations in alignment with the company’s risk appetite. The individual is responsible for responding
to product and procedural questions from colleagues and brokers, provide guidance on complex new business, participate
in post-loss underwriting reviews and collaborate with claims on our service philosophies. The Personal Lines Property &
Casualty Underwriting Manager collaborates with cross-functional teams and behaviours are modelled in a manner
consistent with company values.

Responsibilities:
Underwriting
 Accept, reject, endorse, renew or cancel contracts in accordance with company underwriting policies, procedures,
service standards, applicable laws and regulations.
 Process new applications, endorsements, renewals, cancellations, declines and quotes.
 Research and determine appropriate rates.
 Request inspections in accordance with company policies and procedures.
 Participate in post-loss underwriting reviews and review on claim files referred.
 Collaborate with Head Office colleagues on underwriting products, risk appetite and pricing.
Customer Service
 Understand and communicate underwriting business rules and guidelines to brokers.
 Answer enquiries and respond to brokers through verbal and written correspondence.
 Guide and direct brokers on the use of our policy and billing information technology system.
 Develop and maintain relationships with brokers.
 Provide training to brokers as required on underwriting matters.
 Responsible for the handling of broker complaints and constructive feedback.
Oversight and Support
 Responsible for workflow monitoring and service standards.
 Responsible for underwriting of large or complex accounts; as required.
 Responsible for collaboratively servicing large, preferred or complex brokers.
Human Resources
 Support hiring, onboarding, training, and mentoring of staff.
 Ensure cross-training and lead performance management for direct reports.
Other
 Serves as an ambassador for the company when attending industry functions or company events.
 Other activities as requested by managers or supervisors.

People Leadership
 The Personal Lines Property & Casualty Underwriting Manager must be an experienced leader, skilled at
fostering a positive culture and developing team members for future growth.
Communication & Emotional Intelligence
 Strong communication skills are essential, ensuring alignment during change. The Personal Lines Property &
Casualty Underwriting Manager must be emotionally intelligent, addressing concerns and relationships effectively.
Problem Solving & Analytical Ability
 Have the ability to proactively identify and resolve issues, viewing problems as growth opportunities for both the
organization and employees.
Strategic & Future Planning
 Have a strong sense of current and future industry direction and policyholder needs.

Required Experience:
 10+ years in personal lines underwriting
 Demonstrated knowledge of MS Office Suite (Word, Excel, Outlook, Teams)
 Ability to work independently, collaboratively within a team, and in a leadership role to mentor team members.
 An adaptable mindset with a keen eye for continuous improvement.
Required Education:
 A Bachelor’s Degree or post-secondary certificate is required.
 A CIP designation, or the equivalent, is required.
 A CRM of FCIP designation is highly preferred.

If you are an experienced Underwriter, we want to hear from you. Apply now to Cynthia McCutcheon, at Summit
Search Group at [email protected]

Our client is an inclusive organization that values diversity in its workforce. They listen, champion equity and diversity,
and create safe welcoming spaces where everyone has a voice and is free to be themselves.

Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous
development, modeling, inclusive behaviors and proactively managing bias throughout our proc