Summit Search Group is proud to partner with a multi-national organization as we look to recruit a Strategic Accounts Manager. Within the Greater Winnipeg Area the Strategic Account manager will establish thought leadership and credibility via a thorough understanding of industry needs
and opportunities, establishment of key influential relationships, and successful execution of demand generation strategies. Influences and aligns to corporate strategy to ensure the organization is well positioned to meet customers’ ICT service needs.
Collaborate with Sales Account teams and proactively engages key industry leaders/accounts to identify, propose, negotiate and contract new Managed and Emerging services. Develop customer relationships in highly competitive environments to evolve and maintain long term, stable, and profitable business relationships. Collaborate with partners on joint sales opportunities and communicate as required with channel partners for positive customer experience.
Responsibilities:
People
- Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including
- Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
- Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).
Financial
- Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.
Innovation
- Accountable to research, develop, define and implement innovative long and short-term plans, policies and objectives. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
- Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
- Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.
Industry
- Ensure growth in revenue from IT sales by managing strategic relationships with customers.
- Responsible to understand and influence client strategies through interviews, meetings, presentations and client education to develop a position for ICT products, services, expertise and capabilities to maximize competitive advantage.
- Establishes relationships and credibility with customer’s executive team by establishing relationships, participating in industry events/associations and through awareness, consultation and recommendations regarding solutions that address customers’ short and long-term business requirements.
- Ensures customer satisfaction is met or exceeded as it relates to the customers’ expectation of the organization.
- Facilitates and participates in joint strategic planning with customers to share short and long- term goals and direction.
Revenue Generation
- Identify, pursue, negotiate and execute contracts that support growth in ICT services
- Develops and employs flexible and dynamic competitive sales strategies.
- When appropriate, briefs and involves team Executives in the account.
- Influences and leads cross-functional teams, including Sales Engineers and supporting teams in the successful sales of services.
- Remains engaged on behalf of customers throughout the delivery process ensuring that the service and Customer Delivery Model meet customer needs.
Qualifications:
- Degree or certificate in Business, Engineering, Computer Science, or equivalent experience with
extensive relevant sales/consulting experience in ICT services. - Thorough knowledge of ICT services including:
Networks
Data Centre & Managed IT Services
Unified Communication & Collaboration
End User Computing & Application Managed Services
Security Services - Demonstrated ability to interpret and effectively communicate technological concepts to customer c- suite and technical leaders and industry stakeholders.
- Outstanding consultative selling, analytical skills and business acumen with demonstrated knowledge of business fundamentals including finance, marketing, business, planning and communication.
- Extensive knowledge of competitive communication industry trends, ICT issues and technologies.
- Experience leading strategic projects involving cross- functional groups (project management skills or previous experience in customer projects an asset).
- Strong customer service orientation.
- Excellent ability to plan and organize in a self-directed environment.
- Excellent decision-making ability.
- Valid driver’s license.
For more information, or to submit your resume, please reach out to Braeden Demchuk at Summit Search Group, [email protected]
Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.
