Fixed Operations Manager

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Our client is a long-established heavy equipment dealer providing a full-service offering to a variety of industries.

Due to a recent retirement, we are currently in an active search for a Fixed Operations Manager working out of the organization’s Regina office. The role is responsible for 3 branch locations in Saskatchewan and Northern Alberta and travel is required between branches. These branches Regina, Saskatoon, and Lloydminster

Job Duties and Responsibilities Include:  

  • Implement a branch business plan for the Parts & Service Departments in their region by helping to identify and evaluate all current and new business growth opportunities in both segments
  • Execute actionable plans that improve Customer Satisfaction Index scores with deployment of targeted training and best practices in conjunction with training and development.
  • Assist Service and Parts Managers in establishing key customer relationships with targeted contact management and on-site customer visits.
  • Support Service Managers in identifying and leveraging key strategic accounts
  • Ensure set productivity targets are met by motivating, organizing, and encouraging teamwork.
  • Work closely to implement all marketing plans and to improve aftermarket share penetration. Responsible for dealer’s performance in accordance with established plans.
  • Work with Service and Parts Managers to target new customers
  • Ensure Managers have training and support and understanding of all Management functions and Standard Operating Procedures
  • Outline responsibilities and expectations for Service and Parts Managers while holding them accountable. Provide feedback and coaching as necessary
  • Provide individual branch Parts/Service/AOS needs assessment, develop action plan with individual Service/Parts managers and achieve measurable business results
  • Employee must adhere to all Occupational Health and Safety Standards. The company is committed to the protection and wellness of its employees.
  • Liaise with General Managers for optimal branch performance and to foster teamwork with company were speaking Aftermarket departments.

Job Requirements and Qualifications Include:

  • Leadership and mentorship of individuals to ensure appropriate staffing, training, and employee development.
  • Superior written communication skills (proposals, presentations, customer experience reviews).
  • Strong and proven Project and Time Management skills.
  • Ability to effectively work under tight deadlines and manage projects independently
  • Strong organizational skills and keen to attention and detail
  • Strong computer skills including Excel, Word, PowerPoint, and Outlook
  • Solid knowledge of technical aspects of agriculture and industrial equipment is an asset but not required
  • Journeyman ticket in Agriculture or Heavy Equipment Technician
  • Proven experience managing multi-branch/multi-disciplined business groups is preferred
  • Strong understanding of:

Labour rate pricing

Shop supply pricing

Service market potential

Recovery rate

Parts department pricing and matrix

Loss sales reports

Inventory valuation

Inventory control

Asset turnover

Job ID

R9956

City

  • Regina, SK

Remuneration

Remuneration for this position will consist of a base salary of $140-150K in addition to company vehicle, expenses, and full benefit program.

Job ID

R9956

City

  • Regina, SK

Remuneration

Remuneration for this position will consist of a base salary of $140-150K in addition to company vehicle, expenses, and full benefit program.