Civil Survey Support Technician

Our client, a dynamic surveying equipment distribution company is looking for a passionate and dedicated bilingual  Civil Survey Support Technician in Ottawa, Ontario to technically support customers with their equipment and promote products to their Ontario customers.

As a full-time Civil Survey Support Technician, you will be part of a 24 hour support team, on rotation.


Some of your key responsibilities in this role will include:

  • Providing technical support and quality support to users surrounding their products and software, both orally and in writing
  • Analyzing, diagnosing, resolving discrepancies, answering questions, and providing general support to clients
  • Participating in installations and system maintenance on the customer’s sites
  • Calibrating measurement devices, performing software installations and program updates
  • Clearly documenting interventions and developing reference tools
  • Performing trainings and technical demonstrations of the company’s instruments to clients
  • Advising and retaining Ontario’s target clientele
  • Being a part of the 24 hour support team (on rotation)
  • Participating in the management of inventory and of the branch’s rental center
  • Participating in all development and technical projects approved by management


Required skills and knowledge you will need for this role:

  • Full bilingualism (English and French)
  • Training and relevant experience in surveying and technical support
  • General knowledge of computer science and surveying
  • Excellent customer approach and strong interpersonal, communication and listening skills
  • The ability to learn the technical and functional operation of their products
  • You must hold a valid driver’s license and have flexibility for schedules and travel
  • You will possess recognized ability to work on a team and manage priorities
  • You have flexibility, availability, proactivity, diplomacy, and autonomy


Compensation: Competitive salary, benefits


To apply: While we appreciate all inquiries, only qualified candidates will be contacted.

Please send a resume to Melissa Krakana at [email protected] 


Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Job ID



Ottawa, ON


Competitive Compensation and Benefits


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If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.


Civil Survey Support Technician

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